FAQ

Frequently Asked Questions

How to place an order?
Just add the item you wish to purchase to the cart and click on the "checkout" button.
Do you ship worldwide?
Yes, we ship worldwide. We provide the lowest possible shipping fees starting at $3.95. We may also offer free shipping occasionally.
Are the shipments insured?
Yes, all our packages are insured. In a case of loss, we will re-ship the shipment free of charge.
What are your payment methods?
We accept VISA, Mastercard, AMEX and PayPal payments.
How many days will my order deliver to me?
Due to the fact we are an international store and our focus on the lowest possible cost of shipping, the delivery usually takes between 7-21 days. All shipments are fully tracked and insured, you will receive updates via email/SMS. We are currently working on more expensive/faster methods of shipping.
How do I track my parcel?
Once your order is shipped, we will immediately send you an update through your email with a tracking code. You can then track your parcel here: https://foxstark.aftership.com/
Why can’t I track my parcel?
Please allow the courier 2-5 business days before the status of your order reflects on the site.
My parcel is not moving or updating.
Shipment may be delayed for some reasons such us due to bad weather, long Holidays, customs, a huge number of deliveries and backlogs. If it takes more than 4 weeks since the package was shipped, please contact us.
I haven't received my order yet.
If you have not yet received your order within 4 weeks, please contact us immediately. You may also contact your local post office if your parcel has arrived. Please note that we are not held liable for any incorrect shipping address and phone numbers provided by you.
Why didn't my order arrive in one package?
We have our warehouses in the different countries in Asia (Hongkong, Singapore, and Taiwan) therefore, we ship your order from those countries. Our inventory is distributed over multiple fulfillment centers order for you to receive the order as fast as possible. This means orders containing multiple items may be shipped individually. Don't panic if you don't receive all of your items at once as the others are still in transit. If you do not receive all your purchase within 4 weeks, please contact us to look into your shipment.
Should I use my country’s currency or the store currency?
All our orders are being proceeded in US Dollar currency. If your payment is card based on another currency, your order total will be calculated per the daily exchange rate of the date your card issuer.
Can I change or cancel my order?
To cancel or change your order, please email us immediately on support@foxstark.com (not more than 24 hours). In case your order is already forwarded to the courier, we can't change it nor cancel it, so it is important to contact us asap.
Can I add a non-English shipping address?
Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also required you to add a telephone or mobile number along with shipping address, so the courier can easily contact you.
Can I change my shipping address after placing an order?
If you wish to change your shipping address, please contact us asap so we can check your order's status in our database. Please note that we can’t change your shipping address once your order is already shipped out.
Will I be charged with customs and taxes?
All of the items displayed on our site are tax-free in US Dollars. Depending on the country you live in, you may be liable to pay for duties and taxes once you receive your order and fees are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What should I do when I receive a damaged product?
Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us immediately on support@foxstark.com, and kindly give us a brief description together with the damaged product photos. We'll solve it with you.
How to return an item?
We offer 100% refund before the order is shipped. Once it's shipped we can't refund since you would receive both goods and the money. If you want a refund after the order is shipped, you have to wait for the order to arrive and ship it back to our address.